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Detailed Final Program

The NeTC 2018 conference will be a single stream 2 day event, where attendees will explore emerging trends, new technologies and challenges facing the global tolling and road user charging industry. Themed ‘Tolling and Beyond’ NeTC 2018 has grown from the National electronic Tolling Committee who focus on a collaborative approach to improving transportation in Australia and creating global partnerships. All NeTC 2018 conference sessions will be held in the Promenade Room at the Crown Promenade Hotel, Melbourne Australia.

This event is not open to the public or media.

Program will cover

  • Automated Vehicles in Australia
  • Emerging and Disruptive Tolling Technology
  • Case Studies and Current Projects
  • International Tolling and Road User Trends
  • Customer and User Experience
  • Changing Behaviour of Road Users
  • Payment Innovations
  • Compliance, Enforcement, Disputes
  • Data Analytics, Data Sharing
  • Road User Charging and Smart City Trends
  • Asset Management. . . and more.

Program at a Glance

Tuesday 5 June 2018WELCOME RECEPTION
6pm - 8pm
Eureka89 (includes "THE EDGE" Experience in Melbourne's Tallest Building!)
Sponsored by Q-FREE Australia
Wednesday 6 June 2018DAY 1 SESSIONS
8.00am - 5.00pm
Crown Promenade Hotel (Promenade Room)

6.30pm - 10.30pm
River Room, Crown Entertainment Complex
Sponsored by Transurban
Thursday 7 June 2018DAY 2 SESSIONS
8.00am - 1.30pm
Crown Promenade Hotel (Promenade Room)

AIMES – Australian Integrated Multimodal EcoSystem

1.45pm (includes return airport drop-off)

Program remains subject to change.

Tuesday 5 June 2018 | WELCOME RECEPTION

Time: 6pm - 8pm
Venue: 89th Floor, Eureka89, Eureka Tower, 7 Riverside Quay, Southbank VIC 3006
Dress: Business Attire

Attendance is included with your registration, drinks and canapes served.

Welcome from the Chief Executive ITS Australia

Susan Harris Chief Executive ITS Australia

Sponsor Note from Q-FREE Australia

Silje Troseth General Manager, Q-FREE Australia and Co-Chair NeTC 2018

Wednesday 6 June 2018

8.00am: Registration and Arrival Coffee
Venue: Promenade Room, Crown Promenade Hotel, Melbourne

Collect your name badge and enjoy barista coffee whilst renewing connections ahead of the conference.

Opening Keynote Session

Wednesday 6 June 2018 | 9.00am - 9.20am
Moderator: Bill Advic General Manager, Information Technology, ConnectEast, Australia and Co-Chair NeTC 2018

Opening Remarks from the Conference Co-Chair

Bill Advic General Manager, Information Technology, ConnectEast, Australia and Co-Chair NeTC 2018

Keynote Address: Challenges facing the tolling industry now and in the future from a Toll Operator’s perspective

Charles Griplas Managing Director, ConnectEast, Australia

While Australia is a tolling leader, improvements are possible for many customers, and we need to get serious about tolling – road user charging convergence.

Australia’s tolling operators are world-leading. We have all achieved 100% multi-lane free flow tolling. Our nationwide tag roaming arrangements are unique and very effective. The level of revenue collection is relatively high, and revenue loss is very low. However there are still challenges to be overcome in the short to medium term. Customer satisfaction among casual users is far behind satisfaction among account holders. Our casual user options are clumsy and work in different ways. They can surely be improved. We need to get on with achieving nationwide video interoperability for non-tag video account holders. Data quality is getting in our way – from the accuracy of vehicle details linked to customer accounts and passes, to the accuracy of contact details maintained by vehicle registration authorities and used to invoice motorists who have no arrangement to pay. In Victoria, tolling operators are now engaging with stakeholders to better assist people experiencing hardship. Looking to the longer term, road user charging is likely to be on its way, first for commercial vehicles, and later for private vehicles. We need to start thinking about how existing toll roads, tolling operators and road user charging can converge seamlessly and constructively.

Session 1: Australian Projects Delivering Tolling Innovation

Wednesday 6 June 2018 | 9.20am - 10.30am
Moderator: Bill Advic General Manager, Information Technology, ConnectEast, Australia and Co-Chair NeTC 2018

Australia’s Approach to Regulating Automated Vehicles: Safety Assurance

Dr Geoff Allan Chief Operating Officer, National Transport Commission, Australia

Automated vehicles that do not require human driver input into the driving task for at least part of the journey are expected to arrive on our roads from around 2020.

Current driving laws assume a human will always be the driver of a motor vehicle. There is no explicit regulation covering automated driving functions. With automated vehicles, there will be times when someone or something other than a human driver will be in control of the vehicle. An automated driving system is not a person and cannot be held legally responsible for its actions.

Australian transport ministers have agreed that there is a need for a nationally uniform approach to regulating automated driving system entities. The National Transport Commission is working to develop the policy for the nationally uniform approach through a safety assurance system. A safety assurance system should enable government oversight of how automated driving system entities manage automated vehicle safety. The primary role of government regulation should be to assess whether an automated driving system entity has identified and managed safety risks to an agreed standard of care, based on the entity’s Statement of Compliance against principles-based safety criteria.

Toowoomba Second Range Crossing

Adam Garvin Delivery Manager, Toowoomba Second Range Crossing, Queensland Department of Transport and Main Roads, Australia

Ann Taylor Manager Transport System Governance, Queensland Department of Transport and Main Roads

The first part of the presentation will provide an update of the progress and challenges on the Toowoomba Second Range Crossing project. This 41km toll road is the largest regional toll road project in the state’s history and is scheduled to be completed in 2019.

The second part of the presentation will provide an overview of the process for implementing tolling arrangements for opening of the TSRC.

WestConnex Project and Tolling Update

James Holbrook Director of Operations and Integration, WestConnex, Australia

Sydney Motorway Corporation (SMC) finances, delivers, operates and maintains major infrastructure solutions to support Sydney’s long-term economic and population growth. Our current focus is WestConnex – Australia’s largest transport infrastructure project. When complete in 2023, WestConnex will provide 33 kilometres of new and upgraded motorway connections to the key growth and employment hubs of Western Sydney, and the port and airport precincts. In July 2017, the first section of the WestConnex – the New M4 — opened to traffic, widening the existing M4 Motorway from Parramatta to Homebush from three to four lanes in each direction. After a one-month toll-free period, a distance-based toll was introduced on the newly widened section of motorway. Tolling will begin on the other stages of WestConnex as they open to traffic. WestConnex tolling will be distance-based across multiple concessions with a flagfall and cap.  A tolling back office services for WestConnex is provided by Roads and Maritime Services.

This presentation will include a progress update on the WestConnex project, tolling operations and developments.

Insights from Transurban’s CAV Trial Program

Jeremy Nassau Senior Manager Strategic Initiatives, Transurban, Australia

Jeremy has over 20 years of experience in strategy and technology primarily within the automotive, telecoms, and transport sectors. He has been at Transurban for the last 14 years where he works in Group Strategy, leading Transurban’s program of trials of Connected and Automated Vehicles in Australia. He is also a director of ITS Australia.

Major Sponsor Note from Cubic Transportation Systems

Tom Walker Senior Vice President and Managing Director APAC, Cubic Transportation Systems, Australia


10.30am - 11.00am | Enjoy quality barista coffee and sumptuous pastries whilst you network with attendees and review collateral from the Sponsor Display Table.

Session 2: Back Office Systems and Interoperability

Wednesday 6 June 2018 | 11.00am - 12.30pm
Moderator: Dennis Pozzobon ITS General Manager, Transurban, Australia

Tolling Back Office System Implementation: Lessons learnt

Sergio Sanchez Integration Manager, SICE Australia

A successful project using “Agile Methodology” replacing a SAP based back office system into a bespoke tolling system including migrating all data with no impact to customers or FTOs.

SICE has successfully delivered a new bespoke back office system to replace the existing commercial tolling back office system in Eastlink. The solution is based on SICE’s product: BIS (Billing and Invoicing System), a system that has been designed and built specifically for toll operators. The delivery methodology chosen (based on a mix of Waterfall and Agile methodologies) has allow SICE as vendor and ConnectEast as client to established a partnership relationship during development and delivery process. Examples include: a high visibility of the ongoing progress, flexibility in changes and decisions to be taken and a product better tailored to the client needs. This presentation describes the context of the project and the lessons learnt of the delivery methodology used.

Road User Charging for Narrow Roads

Jonathan Coulson Solutions Engineer, VITRONIC Machine Vision Australia

Implementing road user charging on narrow roads isn’t viable with high-cost gantries. The development of a roadside system would provide a comprehensive solution.

Although road user charging is widely regarded as beneficial, implementing it technologically (manual, video-based, fully-electronic) and enforcing compliance with a system remains key points of discussion. Existing solutions for road user charging are either gantry or mast-mounted, which due to environmental conditions, costs and public acceptance, are difficult to implement on one or two lane roads. This is a significant hurdle for road user charging and compliance, as the vast majority of the road network consists of smaller roads. A system monitoring road user charging from the roadside could provide a solution that is cost-effective, has minimal environmental and traffic-flow impact during installation and maintenance. This type of roadside infrastructure would be ideal for monitoring specific narrow corridors such as work zones and residential areas prone to ‘rat-runs’ with trucks avoiding tolls roads, or to implement a trial road user charging network. The solution needs to be more than a simple ANPR. The roadside system would require enabled V2I communication, the ability to dimension and classify vehicles and identify all vehicles in a similar manner to current gantry systems. This type of solution would enable municipal roads to become an extension of existing tolling infrastructure networks quickly and efficiently.

Interoperability: An Open Systems Design for Road Pricing - With reference to the Irish experience and lessons learnt

Pádraig Kenny Head of Road Pricing Consulting, Arup Ireland

How a next generation interoperability hub can provide a flexible, open systems approach to integrating different road pricing schemes, minimising costs and inconvenience for motorists.

Ireland’s nationwide tolling interoperability hub, connecting 14 private toll operators and toll tag issuers though a single interoperability hub, reached a record high with over 50 million transactions cleared in 2017. It is a globally recognised success story for interoperable tolling and since its inception and early initiation in 2005, has overcome many technical, operational and contractual challenges to develop and grow into the efficient platform that is in operation today.

  • The Irish interoperability hub, from early inception to present operation, including systems overview, governance and business model.
  • The key technical, operational and contractual challenges faced over the course of the hub’s development;
  • A summary of benefits and efficiencies realised to the tolling industry in Ireland, through provision of the hub;
  • How an interoperability hub can facilitate a flexible, open systems approach to integrating different road pricing schemes and jurisdictions (with multiple service providers, operators and technologies) through structured data and financial exchanges, allowing any scheme to participate by “plugging in”;
  • How a hub’s design can report highly aggregated and anonymized data, protecting the personal information of motorists;
  • A commentary on how an interoperability hub might translate to Australia and the potential benefits it would bring; and
  • The implications of blockchain technology.
MOU Update - Challenges for the Tolling Industry

Michael Smyth Chairperson MOU Group Technical and Policy Committee, and National Billing Manager, Transurban, Australia

Update from the MOU Group.

Update from the MOU Committee covering: Background, Growth Challenges, Technology Challenges, Future Challenges, Customer Challenges, The Future and possibilities.

Lucky Door Prize Draw, sponsored by Interlink Roads

Rex Wright General Manager, Interlink Roads, Australia

Arrive early to get your ticket for the Lucky Door Prize!

Q&A Open Discussion

Opportunity for attendees to ask questions to the speaker panel, have your say and voice your opinion.


12.30pm - 1.30pm | Sit down lunch at the MESH Restaurant, enjoy a premium selection of hot and cold foods, variety of fresh salads, seasonal fruit, choice of dessert, cold drinks and tea and coffee - all included with registration.

Session 3: Are Global Standards Keeping Up With Disruptive Technologies?

Wednesday 6 June 2018 | 1.30pm - 3.00pm
Moderator: Silje Troseth General Manager, Q-Free Australia and Co-Chair NeTC 2018

Urban ITS Standards

Knut Evensen Chief Technologist, Q-Free ASA, Norway

The European Commission issued a mandate for Urban ITS interoperability standards. This presentation will give an overview of what has happened, and what standards are coming.

Urban ITS is a quickly growing field with strong links to Smart Cities, Automated Mobility and Big Data. The EC Mandate M/546 looks at this from an authority viewpoint, and considers the need for standards to help implement all new services in an interoperable way all across Europe. There are already a number of relevant standards for Electronic Fee Collection, Public Transport, Traffic Management, Communications, Safety services and so on. The challenge is binding all of these together, and removing roadblocks such as vendor lock-in and lacking interoperability profiles. To help coordinate M/546, a new working group under CEN TC278 was created a year ago, and this WG17 on Urban ITS is already producing a significant amount of standards with more than ten active project teams active currently. These PTs are looking at Traffic Management issues, new transport modes linkage to mobility, mixed vendor environment handbooks, Emission management in city centres, and several other issues that will be reported. Even though Urban ITS is not centered directly on tolling, there is no doubt that EFC-related technology will be one of the primary toolkits to achieve the needs of future smart cities mobility. Technologies for enforcement, micro payment for new services, pricing mechanisms to shift user behavior, authorities societal business cases, are all elements that reach into the future of the tolling is going.

Adopting a Platform-Based, Interoperable Approach for Road Charing Reforms using Telematics

Paul Corkill General Manager Operations, Transport Certification Australia

TCA has developed a new inter-operable platform which can support road charging reforms in Australia.

TCA has established the performance and operating requirements to allow technology providers to deliver road charging deployments in Australia. TCA’s focus has been to enable innovation, competition and choice, while ensuring accuracy, integrity, harmonisation and inter-operability between telematics providers.This initiative Incorporates the collection of data to support any possible type of pricing and charging arrangement, with the necessary levels of accuracy, integrity and security. It provides the institutional and operational structures to satisfy privacy principles and legislative requirements (ensuring the collection, storage and access to data are managed with the appropriate safeguards demanded by stakeholders), while being scalable and flexible to deal with different levels of take-up by government and end-users. Critically, technical, contractual and commercial interoperability is provided (so that end-users can move between different technology providers, similar to other established structured market frameworks in other policy areas). Collectively, these foundation elements establish the necessary pre-conditions to reduce low low operational costs and overheads to administer direct charging mechanisms for heavy vehicles.

Assessing Telematics Data Flows for Commercial Tolling

Daniel Sheridan Strategy Manager, Transurban Australia

The challenges and opportunity presented by the use of Telematics for Commercial Tolling, highlighted by a proof of concept conducted in 2017.

Traditional DSRC and tag technology is an efficient mechanism that has been the catalyst for the wide spread adoption of Electronic Tolling. However, for customers with large fleets and for tolling retailers, tags are not without their administrative downsides. Over the last decade, heavy vehicle GPS and vehicle telematics systems have become increasingly widespread. These systems provide a potential alternative to tags and offer the potential to reduce effort, administration and providing richer information. In 2017, Transurban conducted a GPS Tolling proof of concept to test the technical viability of using telematics data for tolling purposes. The proof of concept tested: tolling accuracy, reliability, practicality and data availability. Transurban assessed the technical viability of using GPS data for tolling purposes based on approximately 740 vehicles travelling on 14 toll road segments that generated in the order of 51,000 tolling events. The proof of concept demonstrated the technical viability of using GPS data for tolling purposes and it demonstrated the potential value to customers from simplified vehicle administration and integrating tolling and telematics data. Following the success of the proof of concept, Transurban is now focusing on the range of operational, commercial and legal / regulatory considerations that would be required to progress the use of GPS data flows as part of a Commercial Tolling solution.

Digital Disruption to the Tolling Industry

Henry Wu Director, JYW Consulting, Australia

Angus Carter JYW Consulting, Australia

Technology Disruption such as Internet of Things (IoT), Machine Learning combined with Smart Data Analytics present themselves as a new kind of industrial revolution for the world of tolling, as new digital technologies redefine business strategy and operational execution.

Tolling operators are under a pressure to innovate and make smart investments, and the relatively new IoT, Machine Learning, Mobility and Cloud Computing are here to stay, so it is best to make the most of them. Many toll operators have been embracing such new technologies – redefining core processes using new technologies and creating new business model to attract more customers – whilst others are lagging behind. Those who innovate and incorporate the latest technological advances into their processes and operations will have a technological edge over those who prefer to stick with the current technologies. Taking these technologies and infusing them into existing tolling solution improve many operation aspects of tolling business and this presentation will not only focus on providing an overview of these key technology trends but also demonstrate IoT, Smart transport data analytics use cases to the tolling industry.

Q&A Open Discussion

Opportunity for attendees to ask questions to the speaker panel, have your say and voice your opinion.


3.00pm - 3.30pm | Enjoy quality barista coffee and a delicious selection of savouries whilst you network with attendees and review collateral from the Sponsor Display Table.

Session 4: CAVs, Positioning and Tolling

Wednesday 6 June 2018 | 3.30pm - 5.00pm
Moderator: Silje Troseth General Manager, Q-Free Australia and Co-Chair NeTC 2018

Trialing of Semi-Autonomous Vehicles and Connected ITS on the EastLink Tollway

Dickson Leow Principal Technology Leader, Australian Road Research Board, Australia

Compatibility testing of Eastlink tolling systems with C-ITS, for infrastructure-to-vehicle communications, has shown no significant interference or data loss is experienced by the tolling systems.

Automated Vehicles (AVs), coupled with Cooperative Intelligent Transport System (C-ITS) connectivity, have the potential to disrupt all aspects of mobility and many aspects of our communities. This project is investigating the capabilities of partially automated vehicles (semi-AVs) on Eastlink (a privately operated tollway in suburban Melbourne), alongside exploring the potential of C-ITS in augmenting AV behaviour. The first phase of this project has involved research and testing of C-ITS, and its ability to be used on Eastlink. With initial concerns having been around the potential interference of C-ITS with the Eastlink tolling systems, preliminary tests were conducted, and have shown that the C-ITS (run on a 5.9GHz bandwidth), does not cause interference with the tolling systems (5.8GHz bandwidth).

WestGate Tunnel Project

David Clements Program Director Major Projects Victoria, Transurban, Australia

An overview of Intelligent Transport Systems being delivered for the West Gate Tunnel and how the planned consolidation of CityLink and West Gate Tunnel control centres will optimise operations in a network-wide approach.

Melbourne is now the fastest growing major city in Australia. Record population growth and an intensification of freight activity around the Port of Melbourne is driving increased congestion across the city’s arterial road network. To address this challenge, Transurban has partnered with the Victorian Government to deliver the $6.7 billion West Gate Tunnel Project. The project has been designed to provide a long overdue alternative to Melbourne’s West Gate Bridge and reduce congestion on local roads across the western suburbs.  In this presentation David Clements will provide an overview of the Intelligent Transport Systems being delivered by the project and how the planned consolidation of CityLink and West Gate Tunnel control centres will optimise operations in a network-wide approach. The presentation will also provide an overview of the planned West Gate Tunnel tolling framework and insights into Transurban’s thinking around future payment models.

Positioning Technologies for C-ITS

Lance Brand Senior Solutions Architect, Q-Free Australia

Can current low-cost GNSS solutions meet the requirements on position accuracy and reliability, set by tolling and other Cooperative ITS applications?

Cooperative ITS (C-ITS) applications require positioning information in addition to communication. Some applications can work well with low-accuracy positions, while others will only work with decimetre-level accuracy. The integrity, availability and continuity of the position information is also important in many applications. Positions must also be available in urban canyons, tunnels, and other challenging environments. Today, there are more than 100 satellites from US, Europe, Russia, China, and Japan broadcasting open and free signals in multiple bands. This helps to reduce acquisition times and to mitigate position errors originating from ionospheric effects. Positioning requirements, however, cannot be achieved by relying on GNSS alone; it must be augmented by motion sensors and GNSS correction signals. In challenging environments, motion sensors are the only solution, and technology improvements allow for reduced cost and improved performance. The latest development sees technology once reserved for expensive land survey equipment becoming affordable for the mass market, by leveraging general improvements in computing resources in embedded electronics and simpler GNSS signals. This presentation will discuss possibilities and limitations in state-of-the-art, low-cost GNSS equipment, as well as their applicability to tolling applications in Australia.

Q&A Open Discussion

Opportunity for attendees to ask questions to the speaker panel, have your say and voice your opinion.

Wednesday 6 June 2018 | CONFERENCE DINNER

Time: 6.30pm - 10.30pm
Venue: River Room, Level 1, Crown Towers, Crown Melbourne, 8 Whiteman Street, Southbank VIC 3006
Dress: Business Attire

Attendance is included with your registration, pre-dinner drinks followed by sit down dinner with guest presentations.

Susan Harris Chief Executive ITS Australia

Welcome and MC for the night

Sponsor Note from Transurban

Dennis Pozzobon ITS General Manager, Transurban, Australia

Thursday 7 June 2018

8.00am: Arrival Coffee
Venue: Promenade Room, Crown Promenade Hotel, Melbourne

Arrive early to enjoy barista coffee and continue networking ahead of the conference.

Session 5: User Experience Challenges to Traditional Charging Approaches

Thursday 7 June 2018 | 9.00am - 10.30am
Moderator: Chris Bax Vice President ITS Global Strategy, Cubic Transportation Systems, Australia

The Future of Road Funding and Charging: What jurisdictions have got this right?

Scott Wilson D’Artagnan Pacific, United States

Traditional approaches to road funding and charging are being significantly challenged. The approaches of various jurisdictions in addressing them are summarised and critically assessed.

Traditionally, most countries charge for road use through proxies for use, such as fuel tax and registration fees, with tolls used opportunistically. Road funding has been in competition with government budgets for other activities, such as health and welfare. In recent years, electronic free flowing tolling and PPPs have helped enable the cost of large capital projects to be spread over many years of future users. However, most roads continue to not be funded and managed in ways akin to other utilities such as telecommunications and energy, and struggle to meet users needs for renewed, upgraded and expanded infrastructure, while sending poor or no price signals about usage. This means congestion persists, despite expanding road and public transport capacity. The long term unsustainability of fuel tax also creates an equity challenge as those who can afford new electric vehicles, pay little to use the roads. Increased vehicle connectivity and autonomy also challenges the relationship between road users and road providers. This presentation outlines these challenges, and assesses how the US and some European countries are responding, and take a critical view as to how Australia is responding, including Heavy Vehicle Road Reform.

The Future of Multi-Modal Interoperability: One account for transportation

Paul Buchanan Regional Product Director APAC, Cubic Transportation Systems, Australia

This presentation will focus on Cubic’s vision for how we can incorporate tolling into a true Mobility service Account. It will provide a roadmap for integrating tolling as well as other forms of public and private transport services into a single account with seamless payments across all modes and providers.

Transport serves us best when all modes are connected. When examining the future of tolling in Australia, it is necessary to look beyond industry trends and to examine the recent socio-economic shifts shaping the entire transport industry today. The arrival of the sharing economy has marked an important shift in the way travellers think about and consume transport services. This move towards collaborative consumption rather than ownership, means transport service providers globally, including tolling agencies must make sense of this new reality and adjust to the new breed of multi-modal traveller. With multi-modal transportation at the core of future mobility services, tolling should become part of the wider mobility as a service trend. This offers an exciting opportunity for tolling agencies a chance to appeal to a wider number of commuters who may not typically consider a toll roads part of their journey. This presentation will focus on Cubic’s vision for how we can incorporate tolling into a true Mobility service Account. It will provide a roadmap for integrating tolling as well as other forms of public and private transport services into a single account with seamless payments across all modes and providers.

One Size Does Not Fit All

Mark Richard Customer Analytics Lead, Transurban, Australia

Understanding that customers are different, and deserve personalized treatment, is just as relevant in tolling as any business.

Toll road customers are not all the same – they have different travel patterns, reasons for being on the tollway and feelings about the experience (and travel in general). Additionally, customer expectations of businesses are growing rapidly – they expect treatment that is individualised and personalised rather than generic. This presentation looks at innovative ways to use the data captured by toll roads and toll retailers to personalize the treatment of customers, leading to better outcomes for both the customers and the industry. We will explore ways to segment customer groups, use targeting to improve the relevance of communications and consider other ways in which the customer experience can be personalized – showing that no one needs to settle for “One size fits all”.

Exploring the Pathway to Mobility as a Service for Tolling Operators

Monica Ryu Partner, L.E.K. Consulting, Australia

What strategic position in a “Mobility as a Service” (MaaS) world is appropriate – adopt (“leave it to the market”), influence, commercial partner or orchestrator?

Over time it is expected that many single occupancy journeys made entirely by the private car will migrate to multi-modal trips using a mix of current and emerging modes including shared rides and robot taxis. To facilitate and support the demand for seamless end-to-end travel, including the journey planning and payment dimension, toll road operators need to take a strategic position on their role in a “Mobility as a Service” (MaaS) world, ranging from simple adoption (“leave it to the market”), influencer, commercial partner or orchestrator. This paper will explore the respective merits of each role for a toll road operator from two key perspectives. Firstly, from the perspective of the customer relationship and, secondly, from the perspective of delivering the MaaS platform. In terms of the customer relationship, toll road operators have enjoyed a one-to-one relationship with most of their customers through the establishment of accounts to support payment under free flow tolling. This is clearly of significant value in terms of customer communication, marketing and understanding travel patterns. A key issue confronting toll road operators explored in this paper is retaining these benefits whilst at the same time potentially realising savings in the cost of toll collection.

Q&A Open Discussion

Opportunity for attendees to ask questions to the speaker panel, have your say and voice your opinion.


10.30am - 11.00am | Enjoy quality barista coffee and sumptuous pastries whilst you network with attendees and review collateral from the Sponsor Display Table.

Session 6: Tolling Compliance, Improvements and Challenges

Thursday 7 June 2018 | 11.00am - 12.20pm
Moderator: Soren Tellegen Executive Vice President Asia Pacific, Kapsch TrafficCom Australia

The Road to a Combined High-End Video and Vehicle Classification Technology

Lars Westerfur Solution Consultant, Kapsch TrafficCom Australia

Regardless of the tolling technology, there is a need for enforcement solutions. Simple video solutions usually comes with decreased performance. Is this possible to solve?

Regardless of the tolling technology implemented, traditional Multi-Lane Free-Flow (MLFF), mobile tolling or other charging schemes, there will be a need for enforcement solutions. If the performance of a solution is low, there is a significant risk of increased non-compliance. Is the demand for high performance detection and identification systems and simple installations possible to combine? Such solution will need the ability to classify and indentify vehicles. Kapsch has taken a new step with the development of a sensor that combines high performance and low installation costs. The VDX sensor combines the advantages of the stereoscopic Vehicle Detection and Classification (VDC) sensor and high resolution front and rear Automatic Number Plate Recognition (ANPR) cameras in one single unit. The main benefits are lighter weight and simpler installation, outstanding performance in stop and go traffic as well as true correlation between front and rear images. The ANPR cameras in the unit also have dual lane field of view, i.e. one single unit replaces one VDC sensor and 4 ANPR lane sensors.

Tolling Compliance and Enforcement: A Queensland perspective

Bradley Tubb Director Transport System Governance, Queensland Department of Transport and Main Roads, Australia

Dwayne Bungay Credit Manager Queensland Customer Operations, Transurban, Australia

The Department of Transport and Main Roads and Transurban Queensland will discuss recent changes to improve the effectiveness of tolling compliance and enforcement in Queensland.

In April 2016, the Queensland Government and Transurban Queensland agreed to significant changes to improve the effectiveness of the compliance and enforcement system for tolling in Queensland. During the preceding seven years, the tolling industry in Queensland had undergone a transformation including the introduction of free flow tolling and four new toll roads. These changes resulted in a rapid increase in new toll road users, a system of compliance that was difficult for some users to understand and ballooning debt to the operators and government. A review was undertaken to address the issues and agree a program of measures aimed at addressing users’ behaviour early in the compliance timeframe and achieving better outcomes through more targeted processes. The presentation will provide a government and toll road operator point of view on the issues, the review and outcomes and opportunities for improvement in tolling compliance and enforcement in Queensland.

Delivering Innovation into One of the Biggest Networks in Australia: TRARM tolling project in Sydney

Timothy Scott TRARM Release 2 Project Manager, SICE Australia

The TRARM project, the tolling rating engine for Sydney harbor tunnel and bridge and the westconnex scheme has brought innovation in form of multi concession and new technologies such as the AAVI (Automatic Advance Vehicle Identification) system to the industry.

The TRARM project consists on the integration of different free flow tolling points from different assets (Sydney Harbor Bridge, Sydney harbor Tunnel, Westconnex 1A, Westconnex 1B, stage 2…). In December 2016 SICE delivered the first stage of the TRARM project as part of the tolling technology upgrade for SHB and SHT and later in mid 2017 SICE integrated the Westconnex Stage 1A which is managed as a different concession, 19 tolling points in total. The innovation in the AAVI system comes from the usage of Neuronal networks and machine learning techniques applied to the system in order for it to learn and improve the automation rate of correct identification of vehicles traveling in the network, reducing the need of manual operations.

EastLink Compliance

Mark Robinson Billing and Credit Manager, ConnectEast, Australia

Meeting the challenge of maximising compliance while recognising the community impacts in what can be regarded as a ruthless enforcement regime in Victoria.

There has been an increasing focus on the Victorian Tolling Enforcement regime, particularly in the last 12 months, with calls to overhaul the process. EastLink recognises that unpaid tolls can escalate in to a significant issue for some people; and that an estimated $2B of Infringement and Warrant debt pool is a burden to the State of Victoria. While EastLink could take the position of simply following due process; and pass over all non-payment candidates to the VicPol Traffic Camera Office for $159 Infringement issue as soon as they are eligible, much has been undertaken to date to limit the number of motorists being exposed to the infringement process. The presentation will step through the regime we have now, where improvements have been made and suggest a number of options for the future that will improve compliance that will lessen the enforcement debt pool burden moving forward.

Session 7: Closing Remarks from the Chief Executive, ITS Australia

Thursday 7 June 2018 | 12.20pm - 12.30pm

Opportunities Across ITS Australia Activities and Conference Closing Remarks

Susan Harris Chief Executive ITS Australia



12.30pm - 1.30pm | Sit down lunch at the MESH Restaurant, enjoy a premium selection of hot and cold foods, variety of fresh salads, seasonal fruit, choice of dessert, cold drinks and tea and coffee - all included with registration.


Thursday 7 June 2018 | 1.45pm - 4.30pm

AIMES – Australian Integrated Multimodal EcoSystem

Australian Integrated Multimodal EcoSystem (AIMES) is a world-first living laboratory based in the streets of Melbourne. AIMES is being established to test highly integrated transport technology and its ability to deliver safer, cleaner and more sustainable urban transport outcomes. Transport Technologies is taking a leading role in testing and rollout, working closely with government and leading national and international industry sectors via a partnership called AIMES — the Australian Integrated Multimodal EcoSystem.

Tour times, tour inclusions, how to book your spot: Read more . . .

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