NeTC 2019 SPONSORS
CONFERENCE DINNER
SPONSOR


Transurban
LANYARD | BARISTA SPONSOR

Kapsch TrafficCom
WELCOME RECEPTION SPONSOR

Q-Free
LUNCH SPONSOR

VITRONIC
ASSOCIATE SPONSOR

SICE

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Program

Download Preliminary Program

The NeTC 2019 conference will be a single stream 2 day event, where attendees will explore emerging trends, new technologies and challenges facing the global tolling and road user charging industry. Themed ‘Tolling and Beyond’ NeTC 2019 has grown from the National electronic Tolling Committee who focus on a collaborative approach to improving transportation in Australia and creating global partnerships. All NeTC 2019 conference sessions will be held at Rydges South Bank, Brisbane Australia.

This event is not open to the public or media.

Program will cover

  • Australian Project Updates
  • Project Updates from Overseas
  • Tolling and Charging across Aligned Industries
  • Emerging Technology, GPS, Cloud and Trends
  • C-ITS, CAVs, Positioning and Tolling
  • Community, Customer and User Experiences
  • Compliance, Disputes, Enforcement: Improvements, Trends, Case Studies
  • Policy Framework, Government Perspectives, Standards, Harmonisation
  • Interoperability
  • Data: Privacy, Security, Information Brokering
  • Trials, Pilots, Case Studies: Australia, Overseas
  • Social Licence, Behavioural Economics
  • Asset Management and Maintenance
  • Freight Access and Innovations

Program at a Glance

Tuesday 4 June 2019WELCOME RECEPTION
6.30pm - 8.30pm
Stokehouse Q,
Sidon Street, South Brisbane
Sponsored by Q-Free Australia
Wednesday 5 June 2019DAY 1 SESSIONS
8.00am - 5.00pm
Rydges South Bank

CONFERENCE DINNER
6.30pm - 10.30pm
Level 12, Rydges South Bank
Sponsored by Transurban
Thursday 6 June 2019DAY 2 SESSIONS
8.00am - 1.30pm
Rydges South Bank

OPTIONAL TECHNICAL TOUR
1.30pm - 3.30pm
Go behind the scenes on Transurban's Tollroad Assets Tour – Brisbane

Program remains subject to change.

Tuesday 4 June 2019 | WELCOME RECEPTION

Time: 6.30pm - 8.30pm
Venue: Stokehouse Q, Sidon Street, South Brisbane QLD
Dress: Relaxed business attire

Attendance is included with your registration, drinks and canapes served.

Neil Scales OBE, Director-General, Chief Executive Officer and Chair, Queensland Department of Transport and Main Roads

Neil Scales OBE Director-General, Chief Executive Officer andf Chair, Queensland Department of Transport and Main Roads

 

Welcome from the President ITS Australia

Dean Zabrieszach President ITS Australia and Chief Executive, HMI Technologies, Australia

Australia continues to be a world leader in tolling and has undertaken considerable work on new models of transport pricing across the road network. The business opportunities are impossible to predict, but demand for infrastructure and software to support a growth in demand for trips creates opportunities for business as well as for government.

Dean Zabrieszach, President ITS Australia will welcome attendees to the National electronic Tolling and Charging Conference hosted by ITS Australia. For 2 days, transport technology professionals will network, do business and access industry leaders and Keynote Speakers. Attendees at the National electronic Tolling and Charging Worldwide conference will explore the trends and technologies driving new business sales opportunities.

Sponsor Note from Q-Free Australia

Silje Troseth General Manager, Q-Free Australia

Wednesday 5 June 2019

8.00am: Registration and Arrival Coffee
Venue: Podium Rooms, Rydges South Bank, South Brisbane QLD

Collect your name badge and enjoy barista coffee whilst you renew connections ahead of the conference.

Opening Keynote Session

Wednesday 5 June 2019 | 8.55am - 9.30am

Opening Remarks from the Conference Co-Chair

Anna Tracey Acting Manager, Department of Transport and Main Roads Queensland

Kellie Hebrand Head of Revenue Services, Transurban

Keynote Industry Address: Innovative Technology Initiatives

Sue Johnson Group Executive, Transurban Australia

Transurban Queensland Group Executive Sue Johnson will speak about innovative technology initiatives and how Transurban is focused on ensuring its road infrastructure is well equipped to manage these significant shifts in transportation.

Technology advances are transforming transportation and will fundamentally change how people move around our major cities. As a long-term owner-operator of road infrastructure in Australia, Transurban has a vested interest in these emerging technologies that will ultimately impact road development, operations, maintenance, tolling and customer service. That’s why Transurban is testing connected and automated vehicles on its assets; developing new apps and digital platforms to enhance customer experience; and investing in new GPS and geo-fencing technologies to expand product offerings to meet changing consumer needs. Transurban Queensland Group Executive Sue Johnson will speak about these innovative initiatives and how Transurban is focused on ensuring its road infrastructure is well equipped to manage these significant shifts in transportation.

Tolling Industry Update and Challenges: Update from the MOU Group

Rex Wright General Manager, Interlink Roads

An introduction to the NETC from the National Tolling Industry MOU Chairperson.

The National Toll Industry MOU Association focusses primarily on achieving national tolling interoperability and customer service. The presentation includes details of the industry’s scale, recent activity and the issues it faces. The construction and upgrade of toll road infrastructure in progress is valued at about $35bn. Examples of activities designed to improve customer experience and toll debt reduction are provided. Yet technology change and disruptors surround the industry and must be harnessed to provide for the service needs of the future (eg CAVs, EVs, road user charging, IOT).

Session 1: Australian Projects Update

Wednesday 5 June 2019 | 9.30am - 10.30am

Toowoomba Second Range Crossing

Bruce Ollason Project Director (Toowoomba Second Range Crossing), Department of Transport and Main Roads Queensland

Luke Butler Principal Advisor | Transport Systems Governance, Transport Strategy and Planning | Policy, Planning and Investment, Department of Transport and Main Roads Queensland

This presentation provides a project update on the construction delivery and tolling arrangements of the Toowoomba Second Range Crossing.

The first part of the presentation will provide an update of the progress and challenges on the Toowoomba Second Range Crossing project. This 41km toll road is the largest regional toll road project in the state’s history and is scheduled to be completed in mid-2019. The second part of the presentation will provide an overview of the tolling arrangements for Toowoomba Second Range Crossing.

WestConnex Project and Tolling Update

Jackson Ross General Manager Integration and Commercial, WestConnex

WestConnex is a 33km tolled motorway which will widen and extend the M4 Motorway, duplicate the M5 East tunnel, and link the M4 and M5.

WestConnex is the biggest road infrastructure project in Sydney since the Sydney Harbour Bridge. WestConnex (WCX) is responsible for financing, delivering, operating and maintaining the WestConnex network. When all stages of the project are complete in 2023, WestConnex will provide Sydney motorists with a 33km, traffic-light free Western Sydney bypass, with connections to future projects. WestConnex will play a key role in setting Sydney up for future population and economic growth. The first underground stage of WestConnex, the New M4 tunnels between Homebush and Haberfield, will open in the coming months. The next stage, the New M5 between St Peters and Beverley Hills will open in 2020 and the third and most vital stage 3, the M4-M5 Link, providing an underground connection between the first two stages, will open in 2023. In August 2017 the first above ground stage of WestConnex was opened to traffic, widening the existing M4 Motorway from Parramatta to Homebush from three to four lanes in each direction. After a one-month toll-free period, a distance-based toll was introduced on the newly widened section of motorway. Tolling will begin WestConnex stages as they open to traffic, and will be distance-based across multiple concessions with a flagfall and cap. Tolling back office services for WestConnex will be migrated onto Transurban’s GLIDe platform. This presentation will include a progress update on the WestConnex projects and tolling operations.

NorthConnex Sydney: Project, Systems and Tolling Update

Andreas Goldhorn ITS Domain Lead – Tolling, Transurban

Lucas Rathmanner Senior ITS Engineer, Transurban

An overview and update will be provided on Sydney’s NorthConnex Project including systems and tolling.

NorthConnex is a nine kilometre tunnel that will link the M1 Pacific Motorway at Wahroonga to the Hills M2 Motorway at West Pennant Hills, removing around 5,000 trucks off Pennant Hills Road each day. NorthConnex will be the longest road tunnel project in Australia.

North East Link Project, Melbourne: Project and Tolling Update

Zoltan Maklary Principal Specialist, North East Link Project, Department of Transport Victoria

An overview and update will be provided on Melbourne’s North East Link Project including tolling.

The North East Link is a 26-kilometre motorway scheme in Melbourne to connect the Metropolitan Ring Road at Greensborough with the Eastern Freeway at Bulleen, The Eastern Freeway will be upgraded from Springvale Road at Nunawading to Hoddle St at Collingwood, and the project will also include the construction of a 7 km tunnel, interchanges and new dedicated busway between Doncaster Rd and Hoddle St. Tender for the design, construction, operation and maintenance of the tunnel section between the Ring Road and Eastern Freeway is expected to be released in August 2019. Construction is planned to commence in early 2021, with an expected completion in 2027. The entire scheme will be operated and maintained under an availability Public Private Partnership (PPP) concession arrangement with the State government. The section between the Ring Road and Eastern Freeway will be tolled with the State government delivering these services and retaining all revenue.

MORNING BREAK

10.30am - 11.00am | Enjoy quality barista coffee and sumptuous pastries whilst you network with attendees and review collateral from the Sponsor Display Table.

Session 2: Emerging Technology, GPS, Cloud and Trends

Wednesday 5 June 2019 | 11.00am - 12.30pm

TRARM Project: A successful Machine Learning implementation in tolling

Pablo Ruiz Operation Manager Australia, SICE

SICE will explain the technology developed in the recently delivered TRARM project in Sydney and provide an overview of its results.

Machine learning and AI methods have always been used within the area of video or image processing. New emerging machine learning methods have however opened up for a whole range of effective and reliable implementations of new image processing features. The presentation will show various new features that can be realized with existing road imaging systems and their potential impact on video tolling.

New Machine Learning Capabilities for Video Tolling

Dr Jos Nijhuis General Manager Q-Free Netherlands

New emerging machine learning methods provide exciting capabilities and features to video tolling.

Machine learning and AI methods have always been used within the area of video or image processing. New emerging machine learning methods have however opened up for a whole range of effective and reliable implementations of new image processing features. The presentation will show various new features that can be realized with existing road imaging systems and their potential impact on video tolling.

Is the Cloud Really Back Office Ready? Planning Your Next Back Office System

Rupert Brown Product Management Consultant, Cubic Transportation Systems

This presentation will focus on what the Cloud is ready to provide for the tolling industry and how it may be different from our legacy back office systems. What can it do better and what changes are required from the way we’ve done things in the past.

It has been clear since the creation of the first electronic toll system in the last century that back office needs have evolved. We began our journey beyond gated toll solutions and towards All Electronic Tolling over 10 years ago. Is it time for the way we manage our back office systems to change as well? Has the technology that powers consumer services such as Netflix, Facebook and Twitter matured enough to serve urban mobility and road usage management? This presentation will focus on what the Cloud is ready to provide and how it may be different from our legacy back office systems. What can it do better and what changes are required from the way we’ve done things in the past.

Open Discussion, Q&A

Opportunity for attendees to ask questions to the speaker panel, have your say and voice your opinion.

PREMIUM LUNCH BREAK

12.30pm - 1.30pm | Sit down lunch at Rydges' Bacchus Restaurant, enjoy a premium selection of hot and cold foods, variety of fresh salads, seasonal fruit, choice of dessert, cold drinks and tea and coffee - all included with registration.

Session 3: Emerging Technology, GPS, Cloud and Trends / Data Privacy and Security

Wednesday 5 June 2019 | 1.30pm - 2.30pm

CAV Modelling and National Approach: A progress report from ITS Australia

Susan Harris Chief Executive ITS Australia

The uncertainties generated by the emergence of CAVS and EVs has led to a range of responses and possible scenario assumptions this lead to ITS Australia to sponsor a Roundtable attended by government and industry leaders to consider approaches going forward.

Recently there have been multiple scenario planning and modelling exercises undertaken across Australia, particularly focusing on emerging technologies around Connected and Automated Vehicles. Each useful in their own way there are underlying assumptions and jurisdictional differences that can lead to unexpected competing or misaligned outputs, creating confusion regarding the likely impact of emerging transport technology. This presentation will report back on the findings and next steps determined by attendees to be the best opportunities to both harmonise certain modelling assumptions and reflect regional differences. On-going collaboration and information sharing will play a key role in enabling best outcomes that offer robust, reliable advice and information that can be used to gain insight and understanding of our network and community needs in the medium and long term, as well as the short-term.

Machine Learning and Video Processing at the Edge

Björn Crona Global Product Manager – Vehicle Classification Solutions, Kapsch TrafficCom Sweden

How will the combination of traditional video based sensors and machine learning facilitate consolidated, high quality vehicle information at the edge.

Machine learning on video input is becoming an integral aspect of performing vehicle classification. Machine learning on video input has proven to be an efficient way of improving vehicle classification. Although most vehicle classes are based on exact measurements of e.g. vehicle height, length or number of axles. Depending on the classification needs either approaches solely utilizing machine learning or where machine learning has difficulties to provide exact results, the combination of traditional sensors with video- based machine learning can contribute to a finer granularity in vehicle classification. Differentiation between trucks and buses and finer subcategories such as coaches, double-deckers and articulated buses can be provided with higher accuracy. Classes based on maximum gross weight can be indicated with high precision. Specific attributes of vehicles can be added such as the information if it is carrying an additional load or object. The presentation will look at both what is possible with machine learning and traditional sensors standalone and especially focus on how to combine the technologies to achieve highest performance and facilitate the detection of classes not previously possible. The rich amount of data during a vehicle passage that is needed to achieve this classification needs to be processed at ”the edge” where all data is available. This means that the output can be highly consolidated while still providing higher value than ever before.

Developing and Maintaining Data Integrity Across Tolling and Traffic Management Assets

Wolfgang Haidegger Information Security Manager (ISM), Kapsch TrafficCom Austria

Discussion of the information security framework under ISO27001 required in improving and maintaining the data integrity across tolling and traffic management systems.

Kapsch TrafficCom implement various types of tolling and traffic management systems in different parts of the globe. In all cases both the applications and the infrastructure need to support secure operation of the provided solution which means that Kapsch TrafficCom had to find a common denominator concerning an information security framework, which allows a holistic approach to security both for implementation and operations. ISO27001 and its consecutive standards lend itself very well, as they are widely accepted, very often already part of customer requirements and also the basis for the security framework Kapsch TrafficCom put in place for the company. Looking at the topics arising end-to-end these range from secure development to secure deployment of the SW, from nonrepudiation of transaction records created at the roadside to data privacy conformant data handling in the backoffice. For many of the cryptographic topics within the solutions rolled out Kapsch TrafficCom uses the Kapsch Crypto Tool (KCT) specifically developed for SW engineering as a toolkit to support the implementation of cryptographic operations, key management, session management and logging. As technology progresses Information Security has to evolve as well, two current examples being container architectures and software defined datacenters.

Open Discussion, Q&A

Opportunity for attendees to ask questions to the speaker panel, have your say and voice your opinion.

Session 4: PANEL DISCUSSION: Transport Network Pricing

Wednesday 5 June 2019 | 2.30pm - 3.00pm

Open Panel Discussion with national and international leaders across Tolling and Road User Charging

Michael Roth Principal Consultant (Mobility Policy), Veitch Lister Consulting – MODERATOR

Dr Jos Nijhuis General Manager, Q-Free The Netherlands

Catherine Rooney Executive Director of Strategy, Infrastructure Victoria

Darryn Paterson General Manager Strategy and Analysis, Transurban

Lars Westerfur Senior Solution Consultant Kapsch TrafficCom Australia

AFTERNOON BREAK

3.00pm - 3.30pm | Enjoy quality barista coffee and a delicious selection of savouries whilst you network with attendees and review collateral from the Sponsor Display Table.

Session 5: Tolling and Charging across Aligned Industries / C-ITS, CAVs, Positioning and Tolling

Wednesday 5 June 2019 | 3.30pm - 5.00pm

Tolling and the Mobile App

Tim Mercer-Cook VP and Global Chief Technology Officer, Cubic Transportation Systems

This presentation will focus on some of the newer features and capabilities being deployed in these new generation of mobile apps over the next couple of years and discuss potential use in toll and/or congestion zone systems like London or upcoming in NYC.

As highlighted by Kevin Johnson at the Starbucks 2018 annual meeting, the most revolutionary impact of mobile devices on our lives has been “convenience”. Although there have been a number of mobile deployments in transportation, the “convenience” factor has been significantly behind other industries such as retail, news, and social media. The main convenience factors for transportation in general are seamless payment, account management and an intelligent personalization engine that would drive advertisement, loyalty programs and travel recommendations. The latest generation of mobile applications for major transit agencies, such as Chicago and Los Angeles, can provide valuable information for toll authorities. Mobile applications enable comprehensive account management to provide real-time alerts, access to additional payment forms, and case management. A mobile application can also allow for linking payment to intelligent multi-modal trip planning engine for travelers to determine the most cost effective and timely route for travel. Incorporation of artificial intelligence can support personalized discounts and loyalty programs, enhances trip planner information per passenger behavior and reimagines travel behavior changes for congestion pricing in the age of connected autonomous vehicles. With the ultimate goal to provide superior customer service to users of toll roads, mobile applications have the potential to transform the way toll users manage and pay for tolls while providing authorities with added tools for providing expanded self-service options and managing road usage. We will present some of the newer features and capabilities being deployed in these new generation of mobile apps over the next couple of years and discuss potential use in toll and/or congestion zone systems like London or upcoming in NYC.

Tolling without Tags: Current challenges and trials to identify solutions

Andreas Goldhorn ITS Domain Lead – Tolling, Transurban

Challenges of video-based tolling such as amount and quality of images and the visibility of the license plates to identify the road user.

Since the year 2000, many toll roads are operational using electronic tolling systems communicating with tags. However, there is a trend away from tags, at one side by choice of the road users aiming for tag-less accounts, and on the other hand by choice of the retailers who have identified the administrative costs related to issuing tags to customers for free. This presentation aims to show the challenges of today’s tolling infrastructure if the move away from tag-based tolling would be implemented “tomorrow”. The presentation will show an attempt to extrapolate the current leakage experienced to a full video based environment and highlight the potential increase of toll evaders due to the weakness of the single point of capture in the current tolling environments. As a potential solution, Transurban is investigating the used of arrays of cameras to overcome the challenges presented.

Road User Charging: Enabling the inevitable from a technology provider's perspective

Lars Westerfur Senior Solution Consultant, Kapsch TrafficCom Australia

Drivers, key enablers and consequences of introducing road user charging from a technology provider’s perspective.

There are several drivers for a change in the current road pricing models. Congestion control, road network demand management, fair pay-per-use and a decreasing infrastructure funding are some examples. Many trials for road user charging are only addressing congestion to reduce traffic or balance the road network utilisation in cities. But an emerging problem for governments around the world is the decreasing income from fuel excise tax as a result of more efficient vehicles and the introduction of electric vehicles. At the same time, the total distance travelled on the road is increasing. A change of collecting funds for infrastructure maintenance and development is inevitable, for instance with distance-based road user charging. This will require a fundamental change in road funding models and policies around collecting information while maintaining user integrity. Technology to implement distance-based road user charging exists. Information protocol standards for collecting location-based information exist. But currently the directions from the governments and coordination in the industry is missing. This presentation will explore some alternative ways for an introduction of road user charging from a technology provider’s perspective and the call for industry collaboration. What are the key enablers? What are the lowest barriers to entry? What is the impact on the electronic toll collection industry? Is this a disruption or an opportunity?

Australia's First Cellular V2X Technology On-Road Trial Project

Jamie Smith Business Development Executive – Smart Transport, Telstra

Telstra and Lexus Australia are testing potentially life-saving communication technologies in cars on Victorian roads powered by Australian-first Cellular V2X technology and advanced driver assist features to create a safer driving experience.

In partnership with Lexus Australia, Telstra is testing new life-saving communication technologies in cars on Victorian roads. Powered by the 4GX network, the trials will test and demonstrate Australian-first Cellular V2X technology and advanced driver assist features to create a safer driving experience. Telstra and Lexus Australia will trial connected vehicle safety systems including emergency braking alerts, in-vehicle speed limit compliance warnings, right-turn assist for vulnerable road users and warnings when surrounding vehicles are likely to violate a red light. The trial will deploy two Lexus vehicles equipped with Cellular Vehicle-to-Everything (C-V2X) technology. For instance, if a trial vehicle ahead performs an emergency brake, it will send this message to a V2X-equipped car following — potentially before a forward collision radar or driver notices the event. In these situations, mere milliseconds can make a huge difference. We’ll also be investigating other applications, such as how to securely send speed zone, traffic light timing, and other signals to cars so all this information can be available just-in-time and help prevent road trauma.

Open Discussion, Q&A

Opportunity for attendees to ask questions to the speaker panel, have your say and voice your opinion.

Wednesday 5 June 2019 | CONFERENCE DINNER

Time: 6.30pm - 10.30pm
Venue: Level 12, Rydges South Bank, Brisbane
Dress: Relaxed business attire

Attendance is included with your registration, pre-dinner cocktails, sit down dinner with special guest speaker.

Dennis Walsh, Chief Engineer Department of Transport and Main Roads Queensland, and Vice President ITS Australia

Dennis Walsh Chief Engineer Department of Transport and Main Roads Queensland, and Vice President ITS Australia

Dennis will provide an update on Queensland Government lead initiatives to deliver emerging technology as well as the extent of work being undertaking in Queensland in tolling and transport.

Special Guest Speaker: Peter Fitzsimons, Radio Personality

Peter Fitzsimons Radio Personality, Special Guest Presenter

Peter will provide an engaging and entertaining talk on his perspectives on modern day transport technologies.

Sponsor Note from Transurban

Luke Abercrombie Head of Technology Queensland, Transurban

 

Thursday 6 June 2019

8.30am: Registration and Arrival Coffee
Venue: Promenade Room, Crown Promenade Hotel, Melbourne

Enjoy barista coffee ahead of Day 2 the conference.

Session 6: Community, Customer and User Experiences / Social Licence, Behavioural Economics

Thursday 6 June 2019 | 9.00am - 10.30am

Electronic Tolling in the New Age of Mobility

Simon Smith Managing Director, Ola Australia

Ola offers a unique perspective on electronic tolling and its impact on personalised, on demand mobility to users across a multi-modal transport service ecosystem.

In a world where user experience is at the core of competitive differentiation, integration of the transport service ecosystem requires not just consideration of various modes of transport but also individual journey routes. As one of the largest rideshare service providers in the world offering personalised, on demand mobility services, Ola brings a unique perspective to electronic tolling and its impact on transport planning that operates within a multi-modal ecosystem which not only engages its customers but also actively collaborates with both the public and private transport service sector to achieve user-focused outcomes, supported by machine learning and advanced data analytics. From electronic toll charges and route direction to non-compliance and contesting of fines, we explore current issues for Ola and present a case study on dynamic pricing that sets out to achieve a flow of traffic which focuses on decreasing traffic congestion and improving road safety for its users and the public, while removing barriers to successful toll collection for its partners.

The Real Cost of Tolls and Community Attitudes to Toll Roads

Susan Furze Principal Economist, Royal Automobile Club of Queensland

Toll elasticity economic cost HOT lanes toll express lanes distance based tolling public attitudes economic benefits congestion reduction parliamentary inquiry road user charging.

Last year’s Queensland parliamentary inquiry into toll raised the issue of toll operation and pricing. RACQ conducted research to gauge public opinion in SEQ around tolls. The RACQ commissioned comprehensive research and surveys to understand community sentiment. The survey focused on public attitudes to toll roads, while the research provides toll elasticity estimates for SEQ toll roads and considers the economic cost and benefits of toll roads, including HOT lanes and distance based tolls. Research objectives included: -review toll price initiatives overseas that reduce the economic cost of the toll-off effect -the economic benefits of toll pricing initiatives, including congestion reduction -new and emerging tolling trends including express toll lanes / HOT lanes and distance based tolling -Gauge public opinion regarding current operation and pricing of toll roads -Explore opinions and interest in alternative pricing and operation options, and what would increase public usage of toll roads -Provide a comprehensive summary of the biggest issues with the current toll road system specific to each of the six toll roads in the Brisbane area, and public interest in alternative solutions.

Transurban Discusses Tolling Models from North America Including Express Lanes Which they Operate in Northern Virginia (USA)

Leigh Petschel US Vice President New Market Strategy and Integration, Transurban

Transurban discusses tolling models from North America including Express Lanes which they operates in Northern Virginia (USA).

Transurban’s dynamically priced 495 and 95 Express Lanes in Northern Virginia, in the United States of America (US), offer an example of how the public and private sectors have applied innovative thinking and technology to tackle peak-hour gridlock on two of the country’s most congested highways. Transurban’s Express Lanes employ an innovative pricing system that adjusts rates according to real-time traffic conditions using a sophisticated algorithm to ensure reliable speeds for drivers. Leigh Petschel, Transurban’s US Vice President New Market Strategy and Integration, will speak about the benefits of this model as well as other tolling models used in North America that could be applied in Australian cities.

Impact of Digital Licensing to the Tolling and Road User Charging Industry

Henry Wu Director, JYW Consulting

Craig Orth Operations Management Lead, JYW Consulting

Interoperable digital license impact to tolling and Australian road user charging industry.

The Australasian transportation industry is experiencing unprecedented digital disruptions with number of market driven initiatives such as Connected and Autonomous Vehicle (CAV), Mobility as a Service (MaaS), Internet of Things (IoT) and Smart Edge processing. As such there are a number of thought provoking papers in recent years that discuss how these disruptors may or have impacted the tolling and road user charging cluster. Digital technology advancements in recent years has led to significant utilisation of Electronic Wallet (eWallet) and the implementation of digital licences designed to address a range of problems experienced by both customers and government agencies alike. To fully realise the customer and agency benefits that digital credentials and digital licences present, there is currently initiative that seeks to establish national interoperability. This presentation provides an overview of the current state digital licensing trials across Australasia, outlines how a national interoperable digital license could benefit the tolling and road user charging industry.

Enhancing Community and Financial Resilience

Cassandra Kingley Linkt Assist Manager, Transurban

Transurban’s vision to strengthen communities through transport is further enhanced with the launch its first dedicated financial hardship team and a range of commitments to better support customers going experiencing difficult times.

The number of Australians vulnerable to financial stress is on the rise, with more than 50 per cent of adults now considered at risk of not being able to meet their financial commitments if just one to two of their life circumstances were to change – the loss of a job, family breakdown, or mental and physical health issues for example. Around 13 per cent of Australian adults are already experiencing financial hardship – yet less than one per cent are accessing the various support programs and arrangements being increasingly offered by Australian corporations. As an Australian-owned business now recognised as one of the world’s largest toll road operators, Transurban designs its roads for the long term, ensuring they’ll deliver real and lasting benefits to cities and their communities. We take our commitment to social and financial inclusion seriously and this has seen us spend a significant period of time engaging with the community sector to test ways we can better detect and support customers either passing through, or more deeply entrenched in difficult times. This engagement has informed the establishment of our first dedicated financial hardship team Linkt Assist, which is aiming to transform the way we as an organization respond to financial vulnerability and hardship, in line with best practice. At NeTC 2019 Transurban will share some of its insights gleaned from this recent period of cross-sector engagement into the role organisations can play in enhancing community and financial resilience, as well as our plans for further improvement in this area informed by the increasing insights gained by our new Linkt Assist team.

MORNING BREAK

10.30am - 11.00am | Enjoy quality barista coffee and sumptuous pastries whilst you network with attendees and review collateral from the Sponsor Display Table.

Session 7: Social Licence and the Empowered Customer

Thursday 6 June 2019 | 11.00am - 12.20pm

Video Analytics For Tolling and Road User Charging

Jeff Dusting Head of ITS Engineering, Strategy and Innovation, Transurban

This paper presents the details of the evaluation approach undertaken – including side by side comparison of DSRC tolling with Video Solutions under high traffic volumes and speeds, congestion and challenging light conditions.

Lifecycle replacement costs associated with replacement of end of life DSRC tolling infrastructure are significant – especially when considered in the context of a portfolio of high volume toll roads. In this context, Transurban asked the question, “Is video-tolling ready for a high volume low leakage free flow tolling environment?” This paper presents the details of the evaluation approach undertaken – including side by side comparison of DSRC tolling with Video Solutions under high traffic volumes and speeds, congestion and challenging light conditions. Armed with the initial trial results, Transurban has commenced the evaluation of a video toll zone or ‘video net’ to be able to meet or exceed the performance of current DSRC technologies and to demonstrated low infrastructure road user pricing. This paper also outlines this approach, the challenges, and the preliminary results.

Opportunities Exist in Meeting the Needs of ‘The Empowered Customer’

Mark Byrne Head of Customer Experience, Transurban

Today’s customers are more empowered and demanding than ever before. Transurban is using this as an opportunity to drive added value for customer, partners and Transurban.

Today’s customers are more powerful than ever before. Linkt (Transurban’s national retailer) understands that just providing it’s + 5 million customers with tolling payment services is no longer going to be enough. The shift from passive to empowered customers is driving service comparisons from beyond the transport ecosystem and resulting in higher expectations on all retailers. Transurban is responding in numerous ways. One specific program aims to leverage the tolling relationship to provide customers with additional value by working with a range of partners across the transport ecosystem. This presentation will provide insights from offering customers value added services, including a parking payment service and a petrol discount service. These successful trials have driven shared value for customers, partners and Transurban.

Addressing Equity to Obtain a Social License for Road Pricing

Michael Roth Principal Consultant (Mobility Policy), Veitch Lister Consulting

A Brisbane cordon case study explores equity and other community concerns required for a road pricing scheme to gain a social licence.

Congestion is a constraint on growth of high-density urban living and an opportunity for cities to achieve a competitive advantage. However, any substantial change to how mobility functions or is priced will have major repercussions for the community so it will be contested. An economic case and available technology solution is not sufficient. Without community engagement and support there is no social licence and no rationale for a smart politician to get involved. In addition to economists, scheme design needs to be informed by social psychologists and community advocates to address issues such as equity. Equity is complex; horizontal and vertical; real and perceived; between neighbours and across suburbs; based on age, income, abilities and available alternatives. Obtaining a social licence requires acknowledgement of a problem and a likely solution, as well as a perception of improved equity from many perspectives. This presentation uses a Brisbane cordon as a case study to explore design and analysis considerations that may help implement road pricing.

Closing Remarks

Thursday 6 June 2019 | 12.20pm - 12.30pm

Closing Remarks from the CEO ITS Australia including Opportunities across ITS Australia Activities

Susan Harris Chief Executive ITS Australia

PREMIUM LUNCH BREAK

12.30pm - 1.30pm | Sit down lunch at Rydges' Bacchus Restaurant, enjoy a premium selection of hot and cold foods, variety of fresh salads, seasonal fruit, choice of dessert, cold drinks and tea and coffee - all included with registration.

OPTIONAL TECHNICAL TOUR

1.30pm - 3.30pm | Go behind the scenes on Transurban's Tollroad Assets Tour – Brisbane (included with registration, pre-bookings required)

Go behind the scenes on Transurban's Tollroad Assets Tour – Brisbane

Technical Tour to travel through a number of Transurban Tollroad assets, with visits to the CLem7 and Legacy Way Control Rooms and Incident Response Rooms to see how these assets are monitored and controlled. Using pre-recorded footage, special guest presenters will illustrate some of the specific challenges on the network, and the sorts of interventions Transurban make to keep our roads safe and available. Includes return bus transfers with on-board commentary on the specifics of the tollroads being travelled on (Go-Between Bridge, Inner City Bypass (part of Legacy Way operations now), and AirportLink), plus a video package illustrating incidents and interventions with commentary on the challenges of maintaining an open and safe tollroad. Includes airport drop-off after the tour for those who require it.

1.30pm: Bus depart Rydges South Bank
3.30pm: Bus return to Rydges South Bank (return time is approx)
4.10pm: Arrival at Brisbane Domestic Airport for those who require it (approx time)

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