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Preliminary Program – remains subject to change.
Conference Dinner Note from the Sponsor Transurban
Tolling and the Mobile App
Is the Cloud Really Back Office Ready? Planning Your Next Back Office System
Toowoomba Second Range Crossing
Luke Butler has a background in tolling enforcement and was the representative for the Department of Transport and Main Roads during the procurement of the tolling back office services for TSRC. Luke continues to manage the delivery of the TSRC Tolling Capability Agreement between Transurban Queensland and the State of Queensland.
Opportunities Exist in Meeting the Needs of ‘The Empowered Customer’
Mark Byrne is the Head of Customer Experience at Transurban. Transurban provide effective transportation solutions to support the growth and wellbeing of cities. They own and operate 13 toll roads across Australia, including Melbourne’s own CityLink, which facilitates around 2 million trips per day. Transurban go beyond traditional engineering to invent and incorporate new technologies and smarter solutions. As Head of Customer Experience, Mark is focused on a customer-centric approach – getting to know the customer and their journey, and then works with his team to design ideas on how to improve the customer experience. Mark’s leadership and business transformation experiences span various overseas posts and include specialist project groups and large operational teams. His industry experience includes roles in the transportation, energy, telecommunications and manufacturing sectors.
Machine Learning and Video Processing at the Edge
Björn Crona is Product Manager with a global responsibility of vehicle classification solutions within Kapsch TrafficCom. With a strong background in image analysis from various companies within consumer products, toys and the movie industry, he has spent the last seven years concentrating on tolling and the ITS industry at Kapsch. His main inspiration is turning new technology into commercial products, this has resulted in several successful products and patents. The last couple of years he has been a frequent speaker at industry events such as ITS World Congress and IBTTA meetings.
Video Analytics For Tolling and Road User Charging
Jeff Dusting leads the Transurban ITS Engineering, Strategy and Innovation team, a national team charged with ensuring Transurban is able to leverage ITS and adjacent sector technologies to realise its business ambitions. Jeff is a Engineers Australia Fellow, a serial entrepreneur, and holds graduate and post graduate qualifications in Engineering, System Dynamics, Test and Evaluation and Business Management.
The Real Cost of Tolls and Community Attitudes to Toll Roads
Susan Furze is RACQ’s principal economist and specialises in transport-related analysis, policy and advocacy. Susan began her career with RACQ in its Road Service Operation, as an analyst and later as the Operations Manager Business Support. Susan then joined RACQ’s Public Policy area where she developed policies on equity for motorists as well as policies on addressing urban congestion. As Senior Transport Economist for RACQ, Susan has written many of the policies and submissions available on the RACQ website. They cover areas such as road safety, climate change, congestion, tolling, motoring taxation reform and transport infrastructure provision and funding.
Tolling Without Tags: Current challenges and trials to identify solutions
Andreas started in Transurban in March 2008 and since then responsible for the MLFF ETC Roadside Systems as a Subject Matter Expert. In his role Andreas is supporting projects, lifecycle planning, design, and transition into operations for all Transurban Assets in Australia. As Tolling Domain expert, Andreas also provides guidance and support to shape the strategic orientation of Transurban concerning the future technology for collection of tolls or road user charges. Prior to Transurban, Andreas delivered ETC Roadside Systems for Eastlink, Melbourne and Vespucio Norte Express in Santiago, Chile. He started his professional career in the tolling industry in 1997.
Developing and Maintaining Data Integrity Across Tolling and Traffic Management Assets
Wolfgang’s early professional career was spread across 18 years at Siemens Austria where he was part of the team that worked for the European Space Agency for Gallileio. Leaving Siemens, Wolfgang provided Information Security consulting to such diverse customers as the Austrian Ministry of Education. In 2013 Wolfgang joined Kapsch as Project Information Officer, designing security solutions for many of the tolling and traffic management projects. He is currently involved in projects in the UK and Netherlands (CHARM) as well as in the new German tolling project “ISA Erhebung”. At Kapsch Wolfgang is rated as a Advanced Security Expert.
CAV Modelling and National Approach: A progress report from ITS Australia
Closing Remarks from the CEO ITS Australia including Opportunities across ITS Australia activities
With an extensive career in transport strategy, as Chief Executive of ITS Australia Susan is ideally placed at the nexus of technology and transport to translate the benefits to business and the Australian community, supported by strong linkages with the international ITS community and the global network of ITS Associations. Susan is highly regarded for her roles supporting the growth and innovation of our industry including: convenor of Austroads CAV Industry Reference Group; Victorian Ministerial Freight Reference Group, National Transport Commission Industry Advisory Group; Space Cross Sectoral Interest Group; and 2026 Spatial Agenda Leadership Group. Susan leads ITS Australia’s partnership with the iMOVE CRC and established the Mobility as a Service research and report project, one of the first to be delivered out of this exciting initiative.
Industry Keynote Address
Sue brings more than 20 years’ senior management experience to her leadership role at Transurban Queensland. In this role Sue oversees the development, financing, construction and operations of Brisbane’s toll road network, which has 1.6 million customers and directly employs more than 250 people in Brisbane. Prior to this, Sue led Customer Operations and Human Resources for Transurban, and is credited with transforming the business’ customer service approach for its five million customers globally.
Enhancing Community and Financial Resilience
Cassandra Kingsley joined Transurban in early 2019 leading their first dedicated national hardship assistance team – Linkt Assist. Prior to joining Transurban, Cassandra lead the customer experience function of NAB’s Collections & Financial Hardship team ‘NAB Assist’ where she has played a key role in the transformation of their collections & hardship business to industry leading within the Financial Services sector.
North East Link Project, Melbourne: Project and Tolling Update
Zoltan’s experience covers Australia and overseas in a broad range of executive, project and senior management roles in the aerospace, defence, transportation and infrastructure industries. His experience spans both the public and private sectors including senior roles in the ADF, aerospace contractors, Transurban and Sydney Motorway Corporation. Zoltan managed CityLink (Melbourne) Operations, Maintenance and Infrastructure capability, delivered several technology and road/tunnel infrastructure projects and supported the acquisition, due diligence and integration of new and existing toll road assets in Australia and overseas. He recently held senior roles at Sydney Motorway Corporation including the procurement of Stage 3A, WCX integration and the divestment of WCX to the private sector. Zoltan is currently responsible for the establishment of the toll collection capability for the North East Link project.
New Machine Learning Capabilities for Video Tolling
Toowoomba Second Range Crossing
Bruce Ollason is the State’s Project Director for the Toowoomba Second Range Crossing (TSRC). He is a civil engineer with 35 years of experience. He has spent the majority of his career in Transport and Main Roads in project delivery and program management serving in regional areas across Queensland. He has also spent a number of years as General Manager accountable for Road Safety and System Management policy.
Impact of Digital Licensing to the Tolling and Road User Charging Industry
Craig is a successful government agency senior leader bringing more than 30 years of diverse government agency experience with proven success in delivering high performance commercial and operational business results. Craig is well-known in the international tolling, ITS and transportation industries, most recently as Director Tolling Group, Roads and Maritime Services (RMS). With Tolling Group for over 12 years, Craig has provided technical, operational and commercial executive level leadership with particular success in commercial transformation of agency operations relating to motor registries, tolling, licensing and registration, heavy vehicle compliance and enforcement.
Transurban Discusses Tolling Models from North America Including Express Lanes Which they Operate in Northern Virginia (USA)
Panel Discussion Panelist: Transport Network Pricing
Catherine Rooney leads Infrastructure Victoria’s research program and the update of the 30-year strategy. Prior to joining Infrastructure Victoria in May 2017, Catherine was Executive Director, System Reform at the Department of Economic Development, Transport, Jobs and Resources and before that spent a number of years as Assistant Director at the Department of Treasury and Finance. In addition to her public sector experience, Catherine spent a decade working for The Allen Consulting Group and Deloitte on a range of infrastructure, energy, and social policy issues.
WestConnex Project and Tolling Update
Accountable for leading the WestConnex transition program and supporting the management team to deliver excellence throughout the transition period. Jackson has been with Transurban for approximately ten years and led a substantial component of the Queensland Motorways acquisition and transition program. Following the successful transition and establishment of Transurban Queensland, Jackson was appointed General Manager, Queensland where he led a number of development projects, including the Logan Enhancement Project and the Inner City Bypass Upgrade. Jackson recently relocated to Sydney as the General Manager, NSW Development, Partners and Integration to lead the operating model and integration planning work streams for the WestConnex transaction bid, as well as managing the co-investor relationships.
Addressing Equity to Obtain a Social License for Road Pricing
Panel Discussion Moderator: Transport Network Pricing
Michael joined Veitch Lister Consulting as Principal Consultant (Mobility Policy) in 2018 after 10 years as RACQ Head of Public Policy. His expertise spans strategy and public policy development, project delivery and social, environmental and economic analysis across all modes of transport. Key achievements include the SEQ Multimodal Evaluation Framework, COAG Urban Congestion Review, Smart Travel Choices Green Paper and TravelSmart Behaviour Change Program while at Queensland Transport and the RACQ EcoDrive and Bridging Brisbane projects. Michael’s focus is on addressing sustainability and congestion with evidence-based solutions that address community concerns and stand the test of time.
TRARM Project: A successful Machine Learning implementation in tolling
Pablo Ruiz has over 12 years of experience as an IT professional. He has a successful track record working as a Project Manager, leading, managing and delivering large multi-million ITS projects across the globe, including countries such as UK, Greece, Australia and New Zealand. His wide international experience has provided him with extensive knowledge in ITS and Tolling, especially in Tolling Back Office Systems. Pablo is currently SICE’s Operations Manager for the Australian division, managing the company’s operations nationwide, providing organisational leadership, improving operational systems and organisational effectiveness and playing a significant role in long-term planning.
Update from the Department of Transport and Main Roads
Australia’s First Cellular V2X Technology On-Road Trial Project
As Business Development Executive for Smart Transport in Telstra’s Enterprise Strategic Business Development and Growth team, Jamie works to identify opportunities for future business within Australia’s Transport Industry customer base. Key to success in this role is working closely with Australia’s Road Operators, Freight and Logistics companies, Public Transport Providers, and others to understand strategic industry trends and disruptors such as improved Road Safety, Connected and Automated (including Driverless) Vehicles, Mobility as a Service, reducing Traffic Congestion and implementing Road User charging to offset diminishing government revenue from shrinking carbon fuel excise.
Jamie’s job is to engage with customers on joint innovation projects to validate future Telstra Product roadmap options which deliver secure, reliable and powerful technology to enable better road transport outcomes including reduced road toll, more efficient use of road network assets and better journeys for the movement of people and goods.
Jamie is currently working closely with Telstra LABS team around Cooperative I.T.S. (C-ITS) and Cellular V2X (4G & 5G) technologies which enable low-latency safety-critical and other messages to be wirelessly transmitted and received among vehicles, road-side infrastructure and other vulnerable road users like pedestrians and cyclists. Telstra is ideally positioned to design, build and deliver Australia’s national C-ITS ecosystem solution ‘stack’
Jamie was formerly CEO of Transmax P/L – an Intelligent Transportation Systems software solutions company (owned by the Queensland Department of Transport and Main Roads) and he holds an M.B.A. from the University of Central Queensland as well as a Bachelor of Arts in History and Pure Mathematics from the University of Queensland.
Electronic Tolling in the New Age of Mobility
Simon Smith is an entrepreneurial leader with extensive experience building and transforming digital businesses. Graduating with First Class Honours from Cambridge University, Smith began his career in the UK as a business analyst with global consulting firm, McKinsey and Company. After joining beverages giant Lion, he moved on to become CEO of eBay Australia. Smith has also held executive leadership roles with Pacific Brands, Servcorp and data analytics firm Quantium. In his current role as Ola ANZ’s Managing Director, Smith is tasked with leading the company’s mission to build the future of mobility across Australia and New Zealand.
Welcome Reception Note from the Sponsor
Road User Charging: Enabling the inevitable from a technology provider’s perspective
Lars is a Senior Solution Consultant at Kapsch TrafficCom in the APAC region. The Solution Consulting team within Kapsch Australia is continuously working with definition and development of customer tailored intelligent transport system solutions in the region, analysing market trends and coordinate between development centres and the region. Lars is originally from Sweden and is based in Melbourne since 6 years. He has a Master of Science degree and 14 years’ experience in the Intelligent Transport Systems industry. During his eight years at Kapsch, Lars has worked on numerous ETC and ITS projects in Australia and South Africa. Before joining Kapsch, he worked with the roll out of a nationwide Speed Enforcement System in Sweden.
Update from the MOU Group
Impact of Digital Licensing to the Tolling and Road User Charging Industry
Henry has held various senior management positions across a wide range of Major Transport Infrastructure, Intelligent Transport System and Road User Charging businesses as well as special purpose vehicles for a range of public and private sector clients throughout Australasia. Henry formed JYW Consulting in 2005 to provide transportation technology consulting services and was instrumental in leading his team in sharing his vision and commitment, resilience and decisiveness, communications and collaboration that transformed the business as one of Australasia’s leading ITS Consulting firm exporting services across Asian Pacific, Europe and UK.
Welcome Reception: Welcome from the President ITS Australia
Dean Zabrieszach was appointed as CEO/Director of HMI Technologies in Australia in March 2015. Previously Dean worked with VicRoads, the state road authority of Victoria where he occupied a number of senior positions. Dean also has extensive experience in traffic management and security management, as well as the development of numerous road infrastructure projects in metropolitan Melbourne. Through his work Dean is actively involved in numerous national and international ITS related boards and committees allowing him to provide leadership and guidance in his role as President, ITS Australia. Throughout his career Dean has played leading roles in developing Victoria’s traffic and transportation plans for major events including the Melbourne Formula One Grand Prix, the Melbourne Motorcycle Grand Prix and the 2006 Melbourne Commonwealth Games. His involvement has also been pivotal in the deployment of numerous ITS solutions, and the development of business cases for major infrastructure projects such as the Monash Freeway-CityLink-West Gate Freeway project. Dean is also a Board Director of ITS Asia Pacific and the Australian Head of Delegation to the ISO Technical Committee 204 on ITS.